Investor Relations > Corporate Governance > Compliance

Compliance at Villeroy&Boch

Compliance means following rules. Such rules are determined in law, but also in internal company policies and codes, such as the Villeroy & Boch group Code of Conduct.

An effective system of compliance is an indispensable instrument in sound corporate governance. Commercial success can only be attained on a sustained basis were there is compliance with the law, with our internal company policies, and with our underlying values. That is why compliance is so essential for us. We observe a global, seamless concept of compliance. Compliance is consistently put into practice by our management board and is an integral component in our central divisions and in our Bathroom and Wellness and Tableware divisions, as well as in the activities of our subsidiary companies. Villeroy & Boch expects every single member of the company’s workforce to practise compliance.


    • Compliance Organisation

      CEO Gabriele Schupp, is ultimately responsible for compliance on the level of the management board. The General Counsel and the Chief Compliance Officer of the Villeroy & Boch group report to her. The Chief Compliance Officer is supported by functional Compliance Officers belonging to the company headquarters as well as by local staff in the group companies commissioned with compliance tasks (Local Compliance Responsibles, LCR).

    • Compliance Management System

      The objective of the Villeroy & Boch Compliance Management System is to determine rules of conduct, to establish processes and to train employees to avoid violations of the law (preventive approach), to clarify violations of the law (detective approach) and to sanction such violations (reactive approach).

      Essentially, our compliance programme currently covers business ethics, competition law, the fight against corruption, fraud, the prevention of money laundering and the reviewing of sanctions lists. Other relevant areas, such as the environment, occupational health and safety, data protection and capital market legislation are handled by specialist officers or specialist departments.


Our group-wide ethical principles and compliance policies are binding for all members of staff. They provide them with orientation in terms of responsible conduct in their daily work, offer protection against incorrect decisions, and thus form the very foundations of our success. 

Employees are kept constantly informed of issues relating to compliance, and are provided with continuing training in this domain. The comprehensive training programme provides both face to face and web-based training facilities. A certificate for the latter is awarded to participants who pass the relevant test. We offer guidance on compliance issues for all members of the group’s workforce. Villeroy & Boch has implemented internal approval procedures to protect against violations of compliance regulations, and these apply in particular to corruption, fraud and competition legislation.

Villeroy & Boch Group Code of Conduct

With the Villeroy & Boch Group's Code of Conduct, we set standards with regard to responsible and ethical conduct at all levels and value-added stages of our company. The guiding theme of our Code of Conduct is business integrity. For us, integrity is a central prerequisite for trusting cooperation and the successful development of our business relationships.  

All employees are expected to act in accordance with this Code of Conduct and the laws, guidelines and instructions applicable to their area of work.  At the same time, the Code of Conduct also defines the principles and requirements we set for our business partners.   

Policy statement on human rights in the supply chain

As a company, we are additionally subject to the requirements of national laws, such as the German Supply Chain (Due Diligence) Act (LkSG) and the Norway Transparency Act, among others. In addition, this requires us to publish a policy statement on our own human rights strategy. Key elements of this include a description of the procedures Villeroy & Boch uses to comply with its voluntary and statutory obligations, as well as a description of the human rights and environmental risks and expectations of our employees and suppliers, as determined on the basis of an annual risk analysis.


Our compliance activities are risk-oriented, i.e. we evaluate and prioritize compliance issues on the basis of a risk analysis. Compliance risks are also identified as part of an ongoing process of compliance risk reporting and are fed into the compliance management system. We have also established a whistleblowing system. 

Whistleblower system

Information on possible compliance violations (e.g. Code of Conduct, antitrust law, corruption, money laundering, fraud), as well as violations of human rights or environmental obligations and human rights and environmental risks in accordance with the LkSG, both in our own business area and along the entire supply chain, are important to us. This is because they help us to counteract any violations at an early stage and thus prevent damage to our company, our employees and our business partners and their employees. Business partners, suppliers, customers and other third parties also have the opportunity to report compliance violations to us.

All violations reported are evaluated immediately by the staff responsible for compliance and are pursued where appropriate. In examining and pursuing such violations, we observe the principle of legality.


Reporting channels - How can I submit information?

Villeroy & Boch has various reporting channels that you can use for complaints or reports.


(1) Information can be submitted electronically in all languages by e-mail to Compliance: 



(2) Letter notifications to Compliance can be made in all languages. The postal address is

Villeroy & Boch AG


Strictly confidential and unopended-

Saaruferstrasse 1-3

66693 Mettlach



(3) Reports to the ombudsman can be made - also anonymously - using the following contact details


Lawyer Christoph Clanget

as Compliance Ombudsman of Villeroy & Boch 

Tel: +49 681-950 89 30

Fax: +49 681-950 89 33

Mobile: +49 163-252 64 38

also by mail via [email protected]


The report can be submitted to the ombudsman in German, English and French and is completely free of charge for the whistleblower.


In addition, our employees can submit information - also anonymously - via an electronic whistleblower system. The electronic whistleblower system is available around the clock, 365 days a year in German and English at


All violations identified are sanctioned in a consistent and appropriate manner. In the event of state investigations, Villeroy & Boch provides comprehensive support.

Certification and continuous improvement

We ensure that our compliance management system is constantly improved. We are pleased to receive all information and suggestions that might assist us in this process. This also means that we subject our compliance management system, either in part or in its entirety, to both internal and external audits. The latest audit of our compliance management system was conducted in the first quarter of 2016 in accordance with the principles of the audit standard (Prüfungsstandard) 980 issued by the Institute of Public Auditors in Germany Institut der Wirtschaftsprüfer e.V. . The subject of the external audit was the effectiveness of the compliance management system in terms of the sub-areas of competition law and the fight against corruption in Germany. BAX GmbH Wirtschaftsprüfungsgesellschaft Rechtsanwaltsgesellschaft (auditors and lawyers) confirmed that the principles and measures contained in our compliance management system are suitable to enable us, with an acceptable level of certainty, to identify risks relating to violations of legal provisions at an early stage, and to act to prevent such violations.